The Tycoon Report

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20. Dylan (1 year ago) Is this Spam?

    Hey Paul,
    First, I strongly suggest that you remove your phone number from your comments in the future. God forbid anybody with bad intentions begins to harass you or something. Sending a bunch of pizzas to your house isn't bad - matching your number with a credit card or something is much worse.
    
    With respect to your experience with our Customer Service department I have to correct you. Whatever the customer service department does wrong is really a reflection upon me as the C.E.O. of Tycoon. Whatever you hear from them is really just a direct reflection of policies I have instituted in my job here.
    
    To take your comments a bit further, we have had much bigger problems in our customer service department then you've even mentioned -
    
    1. We've had technology problems where people have had problems getting emails and logging in sometimes.
    2. We've had website problems where people have tried to order and were unable to do so.
    3. We've had issues delivering emails to our customers sometimes in a timely fashion.
    4. We've had a few customers who have complained that we haven't lived up to our 24 response time.
    5. We've had a few customers complain how we could make it easier for new customers of our products to navigate the website better.
    6. We've had a few customers complain about the way we've organized the TycoonReport.com website better so that we can help people learn more efficiently.
    
    (We give a pro-rated refund to people at all times and a full 100% refund within the first 30 days).
    
    The bottom line is that I can go on and on and on with different issues we've had with our customers.
    
    And most of them are legitimate issues, REALLY. And it's my job as CEO to make sure we tackle these issues one at a time. So to answer your comments Paul: I KNOW WE CAN DO BETTER.
    
    The truth is that this business kind of took faster then we thought and I was caught flat footed. That's why we're behind the curve on some of these issues, especially the operational issues such as customer service-related issues.
    
    And that's 100% my fault as the boss here. The good news is that I've taken steps to get our company finally IN FRONT OF THE CURVE because we really do need to tighten up our business to make sure we give our customers the best experience possible.
    
    GROWING PAINS
    
    Perhaps the most important step is that we've increased our employees by 50% in the past 60 days! And there not just "green" employees we've hired - we're bringing on experienced managers and businesspeople with a direct understanding of how our business ticks.
    
    At the end of the day, I think people have given us a little leeway on some of these issues because they know we're trying to do the right thing as people - it's not like we're trying to give our customers a hard time.
    
    In fact, many of our customers have written into us and gave us constructive criticism and told us that they we're still being patient because they feel like they're growing with us.
    
    That makes me so proud when I hear that - it really makes us fight to do the best we can each and every single day.
    
    They tell us that the reason they stay with us is that they believe in us and believe in the value of our products.
    
    But we have to do better for each and every one of our customers and I promise you - all of you - that we will.
    
    In the coming months we will launch many new products - most of them totally free - to help you become better, more informed investors. And that's the yeardstick I use to measure our business.
    
    I'm truly sorry that you've had a bad experience with us Paul. I'm going to investigate it personally and see what happened.
    
    If there has been any fault on our end I WILL REFUND YOUR MONEY PERSONALLY. I'm also quite sure that if I do the research, present the facts to you and you agree with them and it seems like there was no fault on our part - YOU WILL APOLOGIZE.
    
    We're not always perfect. We're going to make mistakes. We're all human.
    
    I'm willing to admit ours when I find them. I hope you match my honor.
    
    --DYLAN JOVINE
    CEO
    TYCOON PUBLISHING

19. Martyn (1 year ago) Is this Spam?

    Paul has a point here. My own experiences are not nearly as bad as he describes. I renewed a
    
    newsletter 6/8/07 by phone & Im still waiting for the e mail confirmation that was promised. Obviously I can check my account to verify the renewal but I fully expected the e mail. I have also had lots of problems with the log in. Just a few days ago my password was refused. After emailing customer service it must be said, however, that the response was instantaneous.
    
    Also had a few problems navigating the site.
    
    I will end this by declaring my complete satisfaction with the actual products I subscribe to-Point & Profit, ETF Master, Fallen Angels.
    
    Martyn

18. Paul (1 year ago) Is this Spam?

    You said it yourself--customer service has to be good. Your own Customer Service Dept. is a disaster!!!!
    
    
    
    They refused to allow my cancellation of ETF Master Trader insisting I had not cancelled by May 18--within 30 days' deadline. But this would have been BEFORE the telephone conference called on May 21 to answer questions from me and others. Worse yet the conference was cut short without answering any of my 7 specific questions emailed in days before via the site link. Similar questions emailed in before that were never answered either. I made a last-ditch effort from May 21 to 28 trying to restudy and find answers to my questions but ran into repeated failures to download course materials including the new chapter on options. I therefore had no choice but to cancel on May 28.
    
    
    
    Those clowns at the Customer Serivce simply wouldn't answer in earnest or reason with me, and worse yet continued to keep me from being able to appeal the case to higher ups. I formally lodged a complaint to American Express Dispute Resolution people with full details but they came back to me today citing your company's refusal to cancel--after more than 50 days of struggle at the hands of your Customer Service people, must be. I asked them today to re-open the case for review. Please don't think you can get away with this. Your company has totally disappointed me and wiped out the good image I had before. What a shame that you allow your Customer Service to be so totally out of order and control!!!!
    
    
    
    Paul Ding
    
    310-921-6263

17. anthony (1 year ago) Is this Spam?

    Jason,very good advice Thankyou.

16. aspi (1 year ago) Is this Spam?

    wise....born of experiance.Thanks.

15. Roy (1 year ago) Is this Spam?

    Jason,
    
    Good article, and it has obviously worked, but...
    
    what is "the economy" these days? The U. S. of A? Investors always have a geographic bias, but investment opportunities now are truly global. F'rinstance, I have done well with American Movil, in the growing Latin American economy, even though it would be very difficult for me to try their product. And a number of Chinese stocks have done spectacularly for me, but, again, I cannot fill up at a PetroChina gas station. But that particular economy, as you know, is growing at 3 times the rate "ours" is. And what about the many truly global companies that have action in virtually every economy on earth?

14. harrijohn (1 year ago) Is this Spam?

    sound advice

13. jester112358 (1 year ago) Is this Spam?

    Excellent discussion of stock picking which follows what I do as well. First global economy, then country, then sector, then company with management quality getting top priority. Trust, but verify is a good lesson in money management in general. Money management, psychology, and a questioning attitude always trump stock picking based upon technical analysis.

12. gary (1 year ago) Is this Spam?

    sounds a little like peter lynch

11. David (1 year ago) Is this Spam?

    Jason, many excellent points addressed. I gather you really favor fundamental analysis; of the economy, then sector, the company of interest and finally the timing of the investment. While I agree the actions of investors are not always predictable your seeming disdain of technical analysis is surprising to me. I have long felt that all of these are important and need to be part of the investment decision making discipline. Thanks.
    
    
    
    Dave Thompson

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